MANAGED SERVICES
Boardwalk Managed IP Telephony Solution
Do you want your organization to be able to take advantage
of the many features and cost savings of IP telephony but
are unsure of how you would support it after implementation?
Does the thought of outsourcing all of your IT functions concern
you?
More and more businesses are discovering the benefits of Boardwalk’s
Managed IP Telephony Solution. Unlike traditional outsourcing,
where a third party takes control of equipment and staff,
Boardwalk provides the critical support to run customers'
networks while overall control of the IT infrastructure remains
in-house, with the customer. This, in turn, helps customers
take advantage of the benefits of their new technology, faster
and more cost-effectively.
The Boardwalk Difference
Managing a converged network requires professionals who are
comfortable and experienced with both voice and data network
technology.
We at Boardwalk are experts in remote monitoring, isolation
and problem resolution. We have a strong history of troubleshooting
and resolving problems remotely — not by dispatching
service trucks. This translates into faster problem resolution
and lower maintenance costs, which together, result in minimum
impact to your business.
In addition, you will gain from our economies of scale with
“patch management”. Because we are actively managing
multiple customers’ networks, we can track patch requirements
across all systems. When a new patch or ‘fix’
is developed for a specific application, we are able to apply
the patch to all of the other customers’ networks we
are managing. Again, this is performed remotely thus, minimizing
cost and inconvenience to our customers.
Additional Boardwalk Managed Service Offerings:
- 24x365 support and management of applications and infrastructure
hardware, including routers, switches, voice gateways, Call
Manager servers and Unity voice mail servers
- Active management of Quality of Service (QoS)
- Management of dialing plans and MACDs (Move, Add, Change,
Deletes)
- Fault notification, isolation and resolution with an “own
the problem” attitude
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