boardwalk communications - Managed Services

MANAGED SERVICES

Boardwalk Managed IP Telephony Solution

Do you want your organization to be able to take advantage of the many features and cost savings of IP telephony but are unsure of how you would support it after implementation? Does the thought of outsourcing all of your IT functions concern you?

More and more businesses are discovering the benefits of Boardwalk’s Managed IP Telephony Solution. Unlike traditional outsourcing, where a third party takes control of equipment and staff, Boardwalk provides the critical support to run customers' networks while overall control of the IT infrastructure remains in-house, with the customer. This, in turn, helps customers take advantage of the benefits of their new technology, faster and more cost-effectively.

The Boardwalk Difference
Managing a converged network requires professionals who are comfortable and experienced with both voice and data network technology.

We at Boardwalk are experts in remote monitoring, isolation and problem resolution. We have a strong history of troubleshooting and resolving problems remotely — not by dispatching service trucks. This translates into faster problem resolution and lower maintenance costs, which together, result in minimum impact to your business.

In addition, you will gain from our economies of scale with “patch management”. Because we are actively managing multiple customers’ networks, we can track patch requirements across all systems. When a new patch or ‘fix’ is developed for a specific application, we are able to apply the patch to all of the other customers’ networks we are managing. Again, this is performed remotely thus, minimizing cost and inconvenience to our customers.

Additional Boardwalk Managed Service Offerings:

24x365 support and management of applications and infrastructure hardware, including routers, switches, voice gateways, Call Manager servers and Unity voice mail servers

Active management of Quality of Service (QoS)

Management of dialing plans and MACDs (Move, Add, Change, Deletes)

Fault notification, isolation and resolution with an “own the problem” attitude

Updates

Success Stories

A very successful implementation at School District 67 in Penticton is already providing huge Return on Investment for this customer.

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